"Very Poor Quality of Service"
About: Manchester Royal Eye Hospital Manchester Royal Eye Hospital Manchester M13 9WH
Posted by Anonymous
I took my mother to have laser surgery in Eye Clinic C. What an appalling place. The staff are rude and ignorant and would not understand the phrase "customer service". We attempted to hand-in the personal details form posted to my mother. The receptionist said, "we don't need that". The ophthalmologist would not listen to my mother and was very dismissive of everything she said. After the treatment was complete we had to go to pharmacy. Who dreamt up that system. We had to wait 1 hr & 25 mins for two bottles of eye drops. Why can't they give the patient the eye drops in the treatment room. The level of privacy afforded patients is unnecessary. This is an eye hospital not a GUM clinic. Nowhere else is the wait so long or the level of privacy so over the top. Perhaps the treatment given was excellent. The people delivering it need to learn how to communicate with people. A far better system of dispensing prescriptions needs to be found. If all patients receiving a specific treatment are given the same drug it would be far more efficient for them to be given this at the end of their treatment. When a person's body has been assaulted by a procedure the patient, especially when octogenarian, just want to go home, not have to wait nearly an hour and a half for a bottle of eye drops.