"Awful, uncaring staff"

About: Harrogate District Hospital

I took my 13 year old son to harrogate a&e for a xray as we were advised to by ripon minor injuries because of a accident during PE and both school and Ripon MI thought he had broken his wrist ( ripon xray department closes at 4pm)We were given all relevant paper work and triage information and told we should be taken straight through to xray when we got there ..... How wrong we all were . I arrived there with a visibly upset child with his arm in a sling and in a lot of pain . The receptionist refused to take the paperwork and also refused to check the computer for the information Ripon had sent across and informed us we would have to wait and go through triage again completely uncaring to the fact that my son was heaving and retching from pain ! We were finally seen after over 50min and informed it looks broken and needs x-raying ! We were made to wait another 40( still no pain relief ) and finally xrayed. We then saw a very young and flustered looking doctor who said yes it was broken and needed a cast putting on it he then proceeded to ask why we went through triage again as all the information was on the computer from Ripon !!!!! We were then sent with a very scruffy looking person to get the plaster put on and they did a terrible job. No care that my son was crying in pain they slapped some cotton wool on there follows by the plaster . My son said it was too tight several times and this was met with sighs and "it'll be fine " . We were then sent home . The following morning my sons fingers had gone purple and we went back to ripon MI where the cast had to be removed and redone properly . I would not send a dog to harrogate A&E !!!! Never again !

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