"Kettering Accident & Emergency positive experience"

About: Kettering General Hospital

I have been to Kettering A&E a couple of times over the years and my experience has previously ranged from just okay to exceedingly poor or worse! But on Friday evening I had an excellent experience, having had an accident at home I had a gash in my head which required attention;

From arriving at the reception, I was met by a friendly member of staff who took my details before passing me on for a quick verbal assessment of my injury. I was then sent to the fracture clinic where I was looked after by a lovely Nurse, who after checking that I was not suffering from dizzy spells, vomiting and other Head injury worries cleaned the wound and advised that stitches would be the best solution. So a few stitches later and i was ready to go.

All in all I was in and out in half an hour and the process was smooth and I felt like I was in capable hands at every step of the way. So having been critical in the past I feel it's only fair to commend Kettering A&E on an excellent service

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Response from Kettering General Hospital

Thank you for your positive comments regarding your care and experience at our Accident and Emergency department. We try very hard to ensure patients are seen in a timely manner and are treated with care and compassion. Accident and Emergency is especially challenging at this time of year, with a high demand for emergency care, often leaving our services stretched. Your comments have been feed back to the Team and have been very gratefully received.

Rebecca Norton

Accident and Emergency Lead Nurse

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