"My care was excellent, but nurses need better..."

About: Russells Hall Hospital

Overview: I had a simple procedure that required surgery under general anaesthetic, I am male, young and otherwise healthy. I genuinely felt no pain. I am very pleased and would recommend this department. There was some imperfections though.

Cleanliness: Perfect, and the tea, biscuit and toast were good as well.

Staff cooperation: The staff seemed to work well with each other, my care and treatment was excellent.

Dignity and respect: This was excellent bar one nurse who seemed flippant, they were also angry with me when I left my bag in the patient waiting area (because I have never been in hospital and didn't know what I was doing). This nurse was also annoyed that I took a long time to get into my patient gown (I didn't know which way to put it on) and that I emerged wearing it back to front. The consultant spends time with you and go through things clearly, however I think I should have been forewarned at my pre-op that they may wish to take pictures, not told on the actual day.

All the other nurses were excellent, I can not praise them enough. They respect you as both a patient and a person. They left me alone when I was reading my book and was talkative when I was waiting around before the surgery (It does help immensely). There was more than one who remembered my name from my pre-op and hadn't needed to ask my name when I was admitted. I wish to especially praise one nurse who spent time overseeing me whilst I was poorly recovering from anaesthetic.

Involvement in decisions: Nothing happens without your permission. However when I was discharged my blood pressure was high, and I have now been referred to a elsewhere by my GP after it was still high three days after. The nurses knew I was healthy before the surgery and it was really high when I was discharged, that should probably be addressed, I accept that it was an accident. Also I will mention again I should be informed earlier of medical photography.

Same sex accommodation: As a young male I would prefer to be treated by a male nurse especially whilst in urology. I know there may not be as many male nurses but I still would prefer them. There should be an equal balance between male and female nurses.

Other: I could not help but notice that I had arrived at 7.00 and left at 16.00, the same nurses were still working. One nurse said they felt ill, and I noticed another was applying for jobs on the computer, one being a customer assistant at a supermarket. Although my care was excellent, I don't want the nurses caring for me to be undervalued. They must have woken up really early, worked at least 9 hours, feel they need to work whilst sick and not receive enough wages. I still can't help but feel they deserve much better.

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Response from Russells Hall Hospital

Thank you for taking the time to provide feedback about your experience of our hospital. It is wonderful to hear that, overall, you were pleased with the care and service you received during your visit. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our on-going commitment to improving patient experience.

We would like to apologise that the process for preparing for your procedure was not explained to you and, in particular, for the attitude of one of our nurses.

There is never an excuse for rude behaviour and we have informed the lead nurse for this area. We are currently reviewing all of the information patients receive from us across the Trust and so your comments will be extremely useful as part of this work. Your feedback has been passed on to the member of staff leading the review.

Consultants will sometimes ask for photographs to be taken to help patients see the difference before and after a procedure, to help consultants reflect on practice or to aid training other doctors. Consultants do not make decisions about photographs until the day of the procedure. However, photographs cannot be taken without the permission and consent of the patient, and patients do not have to agree to having photos taken.

We completely appreciate your feelings about being treated by a male nurse. However, only one in ten nurses in the UK is male and so there is not an equal balance between male and female nurses.

We’re very proud of our hard working and dedicated nurses, and so it is lovely to read your positive feedback about the other nurses involved in your care.

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