"Ward b12"

About: New Cross Hospital

The staff have left my dad in chair for hours whilst he was complaining of back pain also very understaffed and one cleaner is so rude and has no empathy for any patients or visitors. One person can give them all a bad reputation it depends who you deal with

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Response from The Royal Wolverhampton NHS Trust

Thank you for taking the time to post your comments relating to your father's patient experience on Ward B12. I am sorry for any distress that this matter has caused you and your father.

To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement