"MRI inhealth"

About: North Tyneside General Hospital

my daughter had an MRI on her heart at North Tyneside Hospital. Headphones were placed over her ears but no music was played, what she did hear was her heart being discussed, the staff had left the mic open! When being drawn into the scan, loose tubes were tightened around her neck causing her to fear she was being strangulated.

3 times during the test a Doctor was called into the room, twice they had a mobile phone to their ear on the way in and on the way out. They may be able to multi task but I want their 100% attention on my daughter scan!

The promised 40 mins scan ended up being 1 hour 40 mins..

When we arrived home she still had the pads attached to her chest, too much trouble for the staff to remove?

She's a teenager who was anxious going into the scan and a quivering wreck when she came out.

She's now terrified (from what she heard) and has hardly slept as she waits for her results.

The nurse who did the pre scan tests was exceptional. Professional and very reassuring. They're an asset to the company.

Story from NHS Choices

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Response from North Tyneside General Hospital

Dear Sir/Madam

I sincerely apologise that your daughter has had this experience, particularly as she was already understandably anxious. I’m sorry she left our hospital feeling this, it is not the care we would expect and Nicky Moon, who is our Deputy Director for this service, is keen to talk to you about this visit. He is on 0191 2932552 if you could make contact with him.

It’s so very important to us that we put this right. This is not the experience we would want for any of our patients.

This scanning service is provided by an external company who we have a contract with. They will be keen to understand more too as this is not the kind of service we, or they, would expect.

With best wishes

Kind regards

Claire Riley, director of communications and corporate affairs

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