"The worst dept for waiting times"

About: Croydon University Hospital

Appointments are never kept-every appt I have ever had has been changed. Got 3 different opinions from 3 different doctors! Wait times appalling. Waited 4 hours last year and 3.5 hours today. No apologies ever just -this is a busy clinic-you never see the same person twice so they don't know you. There is a definite language barrier too.

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Response from Croydon University Hospital

Dear Anonymous,

Thank you for taking the time to share your experience; we are sorry that we have not responded to you until now.

The ophthalmology services at Croydon University Hospital are not provided by Croydon Health Services NHS Trust, but by staff employed by Moorfields Eye Hospital NHS Trust. We will pass on your comments to them.

Yours sincerely,

Croydon Health Services NHS Trust

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