"10 weeks after scan still waiting for results!"

About: Eastbourne District General Hospital

My partner was referred to the urology department for an urgent referral after finding a lump, the initial referral appointment was within one week of seeing the GP, we were told he would need a scan and expected this to be performed at this appointment.

Frustratingly this appointment with the consultant was just to confirm the presence of the lump & that a scan would be required. This seems such a poor use of stretched resources when you have already been referred by a GP.

The ultrasound appointment letter arrived promptly a scan had been arranged for 10 days post the consultant appointment. During the scan the ultrasonographer raised some other 'concerns' and scanned these areas too explaining that now the scan would be sent to the consultant and we would get an appointment for the results, that was 10 weeks ago.

My partner has spoken to the department on numerous occasions, last week he was told that he would hear within 48 hours, a week later and still no appointment date. Whilst being understanding that resources are stretched a 10 week wait for results is not only agonizing but potentially detrimental to his health if this is something serious.

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Response from Eastbourne District General Hospital

We're concerned to hear about the delay you are experiencing in receiving your partners results from the Urology department at Eastbourne DGH, and we fully understand that this is causing you distress and worry.

Please be assured that your posting has been shared with the General Manager for Urology, who is keen to speak to you and gather further information to help you.

If you would like to speak to the General Manager, please contact our Patient Advice & Liaison Service (PALS) who will be able to organise this for you.

They can be contacted on 01323 435886 or by email to esh-tr.PALSE@nhs.net.

We apologise that you were not communicated with as advised and that your expereince has been poor.

We sincerely hope that you make contact so that we can address your concerns.

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