"Phlebotomy contact"

About: Erith & District Hospital

I tried to ring Erith Hospital this morning 09:30 22 jan 2016 in order to speak to phlebotomy. The operator told me I had to ring them direct. Why couldn't I have been connected via the switchboard?

I tried to ring phlebotomy services 09:35 today 22 jan 2016, only to hear a recorded message stating that my call couldn't be taken due to high call volumes, (which usually means nobody available to take my call) and the message told me to ring after 1pm. There was no queueing system available and my call was cut off. I must now travel to Queen Mary hospital in Sidcup by taxi! What sort of way is this to run a service!?

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Response from Erith & District Hospital

We were very sorry to read of the problems you have been experiencing at Erith Hospital. If you are a Dartford & Gravesham NHS Trust patient please would you be kind enough to contact our Patient Advice and Liaison Service (PALs) on 01322 428383 or email pals@dvh.nhs.uk in order that we can look into the concerns you have raised. However, if you are not a Dartford & Gravesham NHS Trust patient please can contact Lewisham & Greenwich NHS Trust directly on 0208 302 2678 ext 2165 who we are sure, will be happy to investigate further.

Thank you.

The Communications Team

Dartford & Gravesham NHS Trust

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