"Waste of NHS and professional time"
About: Crosshouse Hospital / Dermatology Crosshouse Hospital Dermatology KA2 0BE
Posted by Frustrated waste of NHS resources (as ),
I had a skin biopsy in November, during which all dermatology and medical staff were excellent. I received a clinic appointment for January for results which I gratefully attended during which the medic referred to the letter I had received about results, which I hadn't. On looking in notes we both realised the letter had been dictated 1 month later and was still in the post.
This was a fantastic exemplary service from all involved and thankfully my results were negatative, with profuse apologies from the medic due to time delay of letter. The letter arrived two days after appointment.
The staff were friendly and knowledgeable through procedure and medics were professional and friendly during both consultations.
The negative point is if I had recieved the result letter I could have cancelled appointment to allow someone else to be booked in. A month for dictating result letters is extreme and using unneccesary appointments that would benefit others. I feel the dermatology service would benefit from additional clerk support rather than more expensive options and streamline the service.