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"The eye clinic at Tameside General Hospital"

About: Rochdale Infirmary Tameside General Hospital / Ophthalmology

(as the patient),

My optician referred me to my GP re an eye condition. My GP sent the optician's detailed comprehensive letter to Tameside General Hospital as a referral. Ten weeks of waiting later, I had a 5 minute inspection at Tameside, only to be referred on again to Rochdale, I. e. with yet more weeks of waiting.

Up to a few years ago I worked as a nurse at acute units in London and Berkshire. There, to minimise the consultants' workload and minimise waiting times for patients, it was usual that the consultant studied GP referral letters to decide whether it was necessary to examine the patient further, or rather refer them immediately on to another treatment facility, as has in fact happened to me.

I don't understand the point of the eye clinic at Tameside if it offers no opthalmic treatment. It was obvious what treatment I needed from the optician's letter. So why take the consultant's time and mine to tell me what I already knew rather than refer me immediately to Rochdale? In the interim I am not able to drive - for month after month, causing me considerable incovenience.

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Response from Tameside and Glossop Integrated Care NHS Foundation Trust

Thank you for your feedback in relation to your recent experience.

Our Ophthalmology service at Tameside is provided by colleagues from Pennine Acute hospitals NHS Trust who visit Tameside as part of our outpatient service. For those patients who require more detailed diagnostic or complex procedures patients be asked to attend Rochdale infirmary.

We are currently reviewing our ophthalmology services across Tameside and Glossop in order to improve patient experience.

Response from Rochdale Infirmary

Thank you for taking the time to leave your comments. We apologise that on this occasion we did not meet your needs.

We strive at all times to deliver the highest possible standard of care. We will use your comments to make improvements and forward your comments to the relevant area.


The Pennine Acute NHS Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful