"Excellent human touch from SWAST paramedics"

About: Royal Cornwall Hospital (Treliske) / Cardiology South Western Ambulance Service NHS Foundation Trust

(as the patient),

Last Thursday I'd been suffering chest pains all day, only mildly, but the aches started traveling down my arms. By 10pm, I decided enough was enough and sought advice from NHS 111 who duly sent an ambulance.

The paramedics - Jez and Nigel, were on the scene within 5 minutes and they were an absolute godsend. They were professional and thorough, whilst remaining sympathetic and reassuring. They explained in detail just what was going on and after a quick exam, the ECG revealed potentially worrying readouts and Asprin was administered. By this stage I was in a bit of a state, worrying that I was having a heart attack. As a 30 year old bloke in reasonable shape, this wasn't how I'd seen my evening going, but the guys from SWAST were not only duly dilligent, but humanly reassuring; they remained calm, kind and sympathetic and understanding.

They took me into RCH Treliske for further testing, I was later discharged in the early hours and told the pains were unlikely to be related to heart trouble. All of the staff at Treliske were reassuring, professional and very thorough during what was a very busy night at A&E. I can't give them enough credit for the jobs they did, particularly those paramedics who responded to the call. Wonderful, real human beings - down to Earth and friendly.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi DanR,

Thank you for taking the time to share your story with us. I hope you are feeling better now.

It is very rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

We would be happy to share your story with the ambulance and 111 staff involved in your care, however to do so we will need some specific information. If you are happy to do so, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.


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