"No one told me their name"

I attended for a pelvic ultrasound with a full bladder, as requested. I was nervous as I haven't had this test before and I wondered if it might be embarrassing. I was also really worried I might have cancer. I had a long wait for my scan so that was uncomfortable and I was afraid I might not be able to control my bladder if someone pressed on my tummy. My scan was carried out and the lady performing the scan was very gentle and said everything was OK which was a huge relief. But she didn't introduce herself or explain who the other person in the room was. In fact, no one told me their name.

Getting reassurance right away was really good but hanging about with no explanation or apology wasn't very nice. What could have been better? Being on time and introducing yourselves. I do it in my job because it's polite and puts people at ease. It feels like the right thing to do. I think it would be a really good thing for the staff in this department to think about.