"I went in to deal with some scar ..."

About: Selly Oak Hospital (Acute)

(as the patient),

What I liked

I went in to deal with some scar tissue from some previous surgery. I had to stay in ward D3, and at all times the nurses were helpful and friendly. The food, whilst not up to restaurent standards, was good. The level of hygiene was exceptional. Hand gels were everywhere, and, unlike some hospitals, were used regularly. This was a wonderful place to stay, and even though I'm usually in a rush to leave hospitals, I would have been happy to stay a few more days if needed. Ten out of ten for patient care.

What could be improved

The only problem was the number of attempts to get in and have treatment. This was the thitrd try, and done at quite short notice.

Anything else?

By far, the best hospital I have been in.

Story from NHS Choices

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Response from Selly Oak Hospital (Acute)

Thank you for taking the time to provide feedback on your experience at Selly Oak Hospital.

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are very pleased that you have had such a positive experience on Ward D3. The managers of this ward have been made aware of your comments and will ensure that they are passed on to the relevant staff members. Your comments regarding the food have also been passed onto the Catering Manager. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive.

We note that your experience of getting into hospital was not as positive as it should have been, for this we are very sorry. Your comments have been passed onto the relevant manager but if you would like us to look into this in more detail for you and give you feedback on the reasons for the difficulty you experienced please contact PALS via one of the methods below and we will be pleased to look into this further for you.

Thank you again for taking the trouble to post your comments on the NHS Choices website.

If you would like further information on services at UHB or would like to discuss any of the points raised in more detail please contact the Patient Advice and Liaison Service who will be pleased to assist you. You can contact them by phone 0121 627 8820, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/Patients/Pals/Contact.aspx or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located on the main hospital corridor.

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