"Poor compassion from a consultant"

About: Forth Valley Royal Hospital / Accident & emergency

(as a relative),

I feel the need to share an experience recently had at FVRH larbert. This involved a family member who had taken an overdose. The way the doctor greeted him was appalling. The doctor spoke to him in a patronising tone, threatened him that he could be "detained" if he tried to leave (which he hadn't even mentioned the entire 7 hours he had been in the hospital), and spoke over the top of him. The doctor then threatened him with security, after the family member became upset and shouted.

I acknowledge that shouting is not appropriate, however, this person was already in an extremely vulnerable state, and to be treated like this, is unacceptable. It is no wonder that people with mental health issues are afraid to access NHS services when they are told "its up to you what you do with your life", with not one ounce of compassion from the doctor.

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Response from Glynis Fotheringham, Senior Charge Nurse , Emergency Department FVRH and MIU in SCH, ForthValley

I am sorry to hear about your experience, please be assured it is never our intention to be perceived this way.

In order to assist you any further I would require to have more details regarding your family member. If you would like to get in touch directly I can have this looked into.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by an upset member of the public (a relative)

Thanks, however, the complaints department at FVRH already have all the details.

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