"Correspondence and changing appointment date"

About: Ayrshire & Arran Community Services / Child and Adolescent Mental Health Services

(as the patient),

Letters received today from CAMHS Irvine 18. 01. 2016 - that were actually typed 08. 12. 2015? ? ? ? A month and 10 days to be posted? ? Really! ! ? ? . Poor administration - not the fault of Royal Mail as mail date is January 2016, probably left lying about someone's desk. When I call to change both my appointment to any other day that week, as I am unable to attend on that specific date - my next app is AUGUST - 5 months later.............pathetic - its a nurse led clinic!

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Response from Kate MacDonald, Business Manager, Nurse Directorate, NHS Ayrshire and Arran, NHS Ayrshire and Arran

picture of Kate MacDonald

Dear Mastroncs

I was so sorry to hear of your experience with regards to your CAMHS appointments.

In order for us to learn more about this, can we ask you to contact Lesley Arthur in our Customer Care Team on 01292 513003 or email her on Lesley.Arthur@aapct.scot.nhs.uk?

Thank you, in advance.

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