"Treatment from the admin side"

About: Royal Hallamshire Hospital / Ophthalmology

(as the patient),

As the lady consultant had previously rightly said in 2014 I was referred again to Royal Hall. for the same problem but with the right eye in November 2015. However the treatment from the admin side was abysmal and after two costly trips to Sheffield and no further decision I received a phone call, and was asked many many questions re. my general health, and I had to recite the entries on my medical prescription and SPELL each one? ? . This phone call lasted approx. 40 minutes. None of this time wasting procedure Occured on the the first Op in 2014. The Day after My wife then received a phone call suggesting the Op would be cancelled. ? ? ? ? ? ? ? ? ?

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

Thank you for you for providing your feedback. I am sorry to hear about your concerns and that you feel that the systems are not as effective and as efficient as you have previously encountered.

Your feedback will be escalated to senior managers for their attention. However, if you would like the Trust to respond to you personally about the difficulties you have reported please could you contact our Patient Services Team.

The team can be contacted on telephone number 0114 271 2400 or by emailing pst@sth.nhs.uk

Kind regards.

  • barzac thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too