"What a team!"

About: Queen Elizabeth University Hospital Glasgow / General medicine

(as a parent/guardian),

Our son had turned 2 on the day he was admitted to QEUH, the new hospital in Glasgow, in Dec. We discovered he has type I diabetes. We must say everyone was wonderful and the service was outstanding.

Staff were caring and respectful and also understanding of the impact of the sudden diagnosis of such life-changing long-term condition on the family. They were quick to offer support. We met many fabulous members of the team but remembered Stuart in A&E, Dr Chen and Dr Gallagher on ward 2c at the new Yorkhill Hospital for Sick Children and, of course, Jane the dietician and Nicola the specialist nurse who spent most of the time with us. They taught us how to measure the blood sugar, count the carbs and calculate and inject insulin. The team went out to teach the nursery staff and our nanny to do the same. After discharge, they phoned us few time to make sure everything is alright. Only one suggestion to perhaps consider using insulin pens in A&E? Our son will not remember but we wondered if the tiny pen needles would do the same job, it will be better, especially for older children. The caring attitude of all members of staff we met made all the difference and helped us immensely to adjust to the new reality. We later met Dr Robertson and were reassured the control is good and he answered all our questions in a caring and professional manner.

This is a service to be really proud of and we felt we cannot be in better hands. We will always remember that the staff knew it's our son's birthday and he even got a lovely present from the team on the day!

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Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear Parents 2015

Thank you for taking the time to provide feedback on the recent care your son has received. Your story highlights how important the way in which we provide care is, as this has clearly helped your family during what would have been a very stressful time.

I will ensure your kinds words are passed on to the service, especially to those that you have mentioned by name. They will also be pleased to hear that you feel the care they provided to you and your son has helped.

I hope that your son is doing well.

Best wishes


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