"Excellent service in A&E"

About: Arrowe Park Hospital / Accident and emergency

(as the patient),

I was rushed to the Accident and Emergency department when I was informed that I had dislocated my left shoulder. I had unknowingly done this 3 days earlier when I had fallen over outside college.

I was in extreme pain and could not move my arm or shoulder at all, so was taken to a local walk in centre at the time where a nurse could not find anything wrong with my arm, and sent me home undiagnosed.

3 days later I could not bear the pain any longer, and went back to the walk in centre, where I had an X-Ray and was informed that I had dislocated my shoulder. I was then rushed to the Arrowe Park Accident and Emergency department, where I was seen by a triage nurse and then taken into Resus quickly in order to have my shoulder put back into place.

I was very scared and nervous at first, but the staff reassured me, treated with respect and empathy, gave me lots of pain relief and made me feel comfortable during the procedure.

Amazing service from the A&E department.

Thank you! !

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Response from Arrowe Park Hospital

Thank you very much for your kind comments. We are sorry to read about the problems you had with your shoulder but proud of how our staff cared for you in our Emergency Department.

Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed your kind sentiments to staff in our Emergency Department.

If we can be of further assistance in any way, please do not hesitate to contact the Patient Relations Team on freephone 0800 432 0251, email wih-tr.Patientrelations@nhs.net or in writing to Patient Relations Team, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE.

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