"Ninewells, Ward 11 and HDU; Exceptional Care"

About: Ninewells Hospital / Gastroenterology Ninewells Hospital / Intensive Care Unit

(as the patient),

In early 2014, I was admitted to Ninewells in severe pain, my condition was quickly diagnosed as life threatening. I subsequently spent 6 to 7 months, mostly in Ward 11, but I also had significant spells in and out of HDU.

My experience was one of feeling exceptionally lucky to have ended up in a place with the staff to deal with my complicated condition.

The dedication, professionalism and level of care from all of the staff was outstanding, the paramedics, the ward assistants, the nurses, the doctors, registrars and consultants I feel, gave a level of care that was truly fantastic.

I found the staff to be approachable, humorous, caring and willing to go the extra mile for me, all the qualities to aid recovery.

I will always be indebted to the brilliant staff on those two wards - Thank You!

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Response from Alison Moss, Feedback Manager, NHS Tayside

Dear “Arnierocky”

Thank you so much for taking the time to share your experience via Patient Opinion. I will ensure that your gratitude is shared with the service.

Our staff do work extremely hard to ensure all patients receive the best care experience possible and it is heartening for them to receive positive comments and know that their dedication and hard work, in often challenging circumstances, is appreciated.

I hope your recovery is continuing well.

Kind regards.

Alison Moss

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