"Pleased with treatment for Thoracic surgery"

About: Heartlands Hospital / Thoracic surgery

(as the patient),

Following an episode of haemoptysis in June 2015, I was referred for a CT scan, PET scan and bronchoscopy all of which identified a tumour, possibly a carcinoid, in the lower lobe of my left lung. Surgery in November 2015 removed this lobe, confirmed the diagnosis and solved my problem and the possibility of more serious problems later in life if it had not been detected. Over my whole experience - in clinics, during scans and finally on Ward 4 of Heartlands Hospital - I cannot fault the treatment received from friendly, caring, efficient, professional staff at all levels and wish to record my thanks to all of them and to Mr Steyn and his team.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Wellings

Thank you so much for taking the time to provide your comments about your patient experience at Heartlands Hospital in the Cardiothoracic service.

I am pleased to note that you feel that on each attendance and whilst having your surgery, that all of the staff you have encountered in clinics, radiology and whilst an inpatient on Ward 4, that you cannot fault the treatment you have received throughout and the the staff were friendly, caring, efficient and professional at all levels.

I will ensure that your comments are forwarded to Mr Richard Steyn, Consultant Cardiothoracic Surgeon, Senior Sister Terri Cantlin Ward 4 Manager and Maria Turley, Operations Manager for Cardiothoracics who will all ensure that your comments are communicated to all of the Team.

I hope this is acceptable and wish you well on your continued recovery!

Yours sincerely

Marie Helebert

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