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"Great speed and care at A&E"

About: Royal Infirmary of Edinburgh at Little France / General Medicine

(as the patient),

After my last recent opinion on swift and professional attention for possible spinal compression at the Western General in Edinburgh, I had the bad luck to slip on ice on the road last Saturday injuring my right shoulder and lower back. I had an upcoming radiotherapy session in the morning and could not go to A&E right away. I got there at about 11: 45 at the Royal Infirmary. I was in a fair bit of pain. I got seen pretty quickly by Dr Natalie. She was very thorough and compassionate, tested me in all directions and decided that I did not need an X-ray - there were no breakages. She anticipated with a bit of heat, some Iboprofen and rest I would see improvement in about 5-7 days. This has happened. I was finished at A&E in about an hour and half.

I just want to say that the often much maligned A&E worked really well for me in terms of speed of attention and treatment.

Boons

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 8 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian
Submitted on 28/01/2016 at 17:23
Published on Care Opinion on 29/01/2016 at 09:43


Dear Boons

Thank you so much for posting your postive feedback when you were seen at the Accident and Emergency Department of the Royal Infirmary of Edinburgh. I was sorry to read that you had slipped on the ice and injured your shoulder and lower back. I was pleased that your were treated quickly, thoroughly and compassionately by the Doctor who saw you at the time.

I have passed on your feedback to the team, who l am sure like me will wish you well for your continued recovery.

Best wishes

Jeannette

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