"The hospital was calm and welcoming, ..."

About: Glenfield Hospital

(as the patient),

What I liked

The hospital was calm and welcoming, I was welcomed by chargenurse on transfer from LRI.

I felt that the surgeons, anaethatist listened to my concerns and involved me in my care. Most of the nurses were kind and attentive.

The menu was good, I relly enjoyed the salads.

What could be improved

Communication between doctors/nurses /physios and patient could be better.

Call bells took a long time to be answered.

Anything else?

Discharge to home not planned it was a matter of you are ok for home today regardless of clothes or transport,or who is at home.in fact ihad to stay an extra night as the medicines did not arrive until it was too late to go.It seems that there is too much pressure from above to clear beds regardless of patient's felings.

Story from NHS Choices

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Response from Glenfield Hospital

Thank you for taking the time to leave your comments about your experience at Glenfield Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful