"A bad year made better"

About: Royal Blackburn Hospital

2015 was a bad year health wise for me. It did not improve until I entered Blackburn Hospital after being in another close by, which in there words "had given up on me" From the start I was treated with respect and concern, in a short period, they had fixed my broken arm, removed gall bladder and tended to other stomach problems. The Consultant was brilliant, the nurseing staff always had time for you and I am sure this has contributed significantly to my on going recovery. I have to mention outpatients Physio as well, who again, have patiently rebuilt my confidence. This is what the NHS is all about and Blackburn should be seen as a standard. Having been in other hospitals last year I also see the dark side of NHS so Blackburn was a tonic in itself. I have refrained from names because everyone has been so good but if needed will supply. Keep this up Blackburn, you are doing great work

Story from NHS Choices

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Response from Royal Blackburn Hospital

Many thanks for your feedback regarding your treatment at the Royal Blackburn Hospital and thank you for taking the time to do so.

I will make sure your appreciation is passed onto the teams who will be delighted to hear that your experiences with us have been really positive as we always strive to deliver safe, personal & effective care.

We are really keen to hear further about your experience and what made it so positive so that we can try to make it like this for every patient visiting our hospitals and using our services.

If you would like to share your story with us please contact me (Melissa Almond) on 01254 734087 or email me on melissa.almond@elht.nhs.uk.

Many thanks again for commenting and best wishes.

Melissa Almond, Patient Experience Facilitator

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