"A&E onwards"

About: Northern General Hospital / Accident and emergency

My elderly and fragile Dad was admitted to A&E by ambulance last Wednesday morning 6th January. He was really struggling to breathe and presenting with a severe infection. He was treated with kindness, respect and dignity. His medical needs were attended to promptly. Due to a shortage of beds in the hospital he spent all day in A&E, this was not a problem for us as his care was exemplary whilst in there!

He was then admitted to the Frailty ward where the nurse was responsive and friendly.

The next day he was transferred to another ward. I would have liked to have been told that the Frailty ward was likely to be a temporary place to be cared for! The next day the family arrived to visit and he wasn't on the ward at all - always an emotive experience,

He moved to a Huntsman ward where again the care has been exemplary. I am very grateful to all the staff as they are trying so hard to empower my father to recover, despite the odds!

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

I was pleased to hear that on the whole the care provided to your father has been very good. It is disappointing to know however that we let you down with the lack of communication about your father's transfer to another ward. I wish to apologise for this to you and your family as we appreciate that this must have been distressing at the time.

I will escalate this so that senior staff on the Frailty ward are aware of this.

Kind regards.
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