"Unclear telephone message"

About: Let’s Talk Well Being ( IAPT) – Nottingham

(as the patient),

Im desperately waiting for my first appointment. For the second time, ive received an inaudible message regarding this, I cannot tell what phone number im supposed to call. I think the ladys name is Emma but the message is so bad Im not sure

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Response from Lianne Bowles, Office Manager, Let's Talk Well-Being Nottingham City IAPT, Nottinghamshire Healthcare NHS Trust


Thank you for taking the time to contact our service and I am sorry to hear you have had difficulties understanding the messages we have left for you.

We do have an administrator in our team called Emma and I am sure she was probably trying to contact you to book your first treatment appointment.

If you would like to contact the service on 0115 9560888 or via email at letstalknottingham@nottshc.nhs.uk a member of the team can discuss what treatment appointments we have available and hopefully we can book your first treatment appointment too.

Alternatively if you would like the opportunity to discuss this with me you are more than welcome to speak to me when you contact the service.

Lianne Bowles
Admin Support Manager
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