"Not a lot"

About: Leicester General Hospital

(as a relative),

What I liked

Not a lot

What could be improved

My mother in law recently spent a most unpleasant week on the emergency medical ward. The staff were rude and neglectful and left an already vulnerable elderly person feeling even more desperate. Hideous place.

Story from NHS Choices

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Response from Leicester General Hospital

Thank you for taking the time to leave your comments about your mother's experience at Leicester General Hospital. Are are truly sorry that she had such a bad experience on our medical ward. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond within 21 days of the date your comment is posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful