"Here is a copy of a letter I wrote ..."

About: John Radcliffe Hospital

(as the patient),

What I liked

Here is a copy of a letter I wrote to the hospital.

I am writing this letter to inform you how pleased I have been with my hospital treatment at the JR over the last few months. I have visited the hospital 9 times over the summer and was seen in various departments.

1) I needed 2 wisdom teeth extracted under local anaesthetic on separate occasions in the Maxillofacial surgery department. I had a total of 3 appointments there including the initial assessment appointment.

2) I broke a little finger playing cricket in the summer and was seen by staff in the Minor injury department followed by the Trauma Unit hand clinic for a total of 5 X-rays over several weeks. Each X-ray scan was followed by a consultation with a doctor, and several times I was then seen by an orthopaedic nurse or doctor who made me a special cast to protect my finger. I was impressed at the level of attention and care I received over what was only a small break in my little finger.

3) My 3 year old daughter woke up one day unable to weight bear on one leg and was taken to the Minor injuries unit where she was assessed, X-rayed and discharged with painkiller medication. She was fine after a couple of days.

In all these appointments, I have never been kept waiting more than 10 minutes to be assessed. In fact, in many of them, I have turned up for my appointment, checked in and been called within 5 minutes. I was expecting hour long waits in waiting rooms but that was certainly not the case for me.

In addition to this, I would like to say how impressed I was with the knowledge and professionalism of the healthcare staff that treated me and my daughter. I don’t think that I would have been treated better or more promptly if I was paying to be seen in a private hospital.

If it is at all possible, I would appreciate it if my thanks could be conveyed to all staff in the relevant departments (Minor Injuries, Trauma Unit and Maxillofacial surgery).

Yours faithfully,

Story from NHS Choices

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Response from John Radcliffe Hospital

The Oxford University Hospital NHS Trust is currently reviewing historic comments placed on NHS Choices and we note you made a comment in 2009 which was not responded to. The Trust takes both positive and negative feedback recieved from patients, or their families, seriously and, whenever possible, we use any learning gained to improve the service we provide. Should you wish to contact the Trust regarding this comment or any other service you have received since, please do not hesitate to contact the Patient Advice and Liaison Service on palsjr@ouh.nhs.uk or telephone 01865 221473.

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