"Casting department"

The casting department staff were fantastic.

I waited two hours to see the specialist even though I had an appointment.

The casting department staff kept me informed about waiting times. They were constantly checking on patients waiting.

The cleanliness of the department was outstanding, having been originally seen in Brighton, where their department was dirty, cold and very untidy.

I have no doubts that when I return in 5 weeks time, the dedication to care in their treatment will be just the same.

Get the specialist to keep to time, and the reception staff to smile and then the whole department will be as efficient as the casting department staff!