"A&e and Cdu excellent staff !"

About: Queen Elizabeth Hospital Birmingham

Recently my mother attended a&e at the qe hospital all staff here were amazing and friendly despite being horrendously busy. My mother was transferred to Cdu where she spent two nights before being discharged the care provided was beyond exceptional particularly from the ward sister and staff nurse. They worked very well together and despite my mothers confused state and the business of the area nothing was to much trouble and all my mothers needs were met. Thank you what a fantastic hard working service! .

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Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about your mother’s recent care and treatment in the Emergency Department and CDU at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that the nursing staff were friendly and attentive towards your mother and that all her needs were met. Our Dignity in Care team support staff through guidance and training to ensure all of our patients, including those experiencing confusion are cared for with dignity and respect. Our aim is that our patients and their relatives feel safe and reassured by the care we provide. We have shared your kind comments with the team who cared for your mother; they really value your feedback.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

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