"Excellent care at A&E"

About: William Harvey Hospital

I attended A&E at the WHH on the night of Sunday 13th December with severe eye pain after being referred by the 111 service, who suspected I had a corneal ulcer.

I arrived at about 10pm.

The receptionist was helpful and quickly found the referral email from the 111 clinician.

I was fairly quickly seen by the triage nurse, but was warned I could expect a wait of around 3.5 hours due to how busy the dept was.

I therefore expected to be there late into the small hours.

However, after 1.5 hours I was seen by a doctor.

They examined my eye and was very thorough, confirming that I did indeed have a corneal ulcer.

They were very polite, friendly and reassuring.

I was prescribed some antibiotic eye drops and was home by 1am.

I saw my optician later that week, who confirmed my eye was already healing with minimal scarring and it was thanks to the rapid diagnosis and treatment I had from the NHS.

I hear a lot of bad comments about the WHH, but I can honestly say I cannot fault the care I received.

I am very grateful that early diagnosis and treatment saved me from a very serious eye condition.

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Response from William Harvey Hospital

I am aware how painful a corneal ulcer can be and am pleased to learn that you sought assisstance with the severe eye pain so swiftly, despite the advice that there could be a long wait.

It is good to hear that the staff were all polite, friendly and above all, reassuring and also that the eye drops seem to have been very effective.

I hope that your eye heals really well.

Thank you for your kind comments.

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