"A&E staff were exceptional"

About: Royal Blackburn Hospital

My father in law of 90 yrs and in late stage Alzheimer's was admitted to the A&E department around midnight on the 15th December quite gravely ill.

The care and treatment he received was exceptional and second to none, the staff-especially the Doctor- treated him with absolute professionalism, respect and dignity, but saying that I do not want to reduce the impact the paramedics and nurses had, they did exactly the same.

Their interaction with us as relatives was caring and informative and we came away with nothing but total respect for all we had contact with.

Thank you for caring for him that night and bringing him back form the brink even though there was no long term positive prognosis you got him through what was a traumatic time for him and enabled him to recover to a point where he can ultimately pass peacefully.

We hear so many times in ours gutter press about hospitals and staff not caring, this is not what we experienced, I cannot imagine how they could have done anything any better, so a big thank you to all in Blackburn A&E, you are a credit not only to the NHS but to the medical profession in general and I have nothing but praise and admiration for the work you do often under difficult circuntances,

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Response from Royal Blackburn Hospital

Many thanks for your feedback regarding your experience of the Accident and Emergency Department at Royal Blackburn Hospital and thank you for taking the time to do so.

We are really pleased that you had such a positive experience and that you felt the care and treatment your father received was exceptional, professional, dignified and respectful.

We value your comments very much and I will ensure they are passed onto the team.

We are really keen to hear about your experience and what made it so positive for you so that we can try to make it like this for every patient visiting our hospitals and using our services.

If you would like to share your story with us please contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk.

Many thanks again for commenting and best wishes.

Helen Ritchie, Senior Patient Experience Facilitator

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