"Care of my 86 year old father who was suffering from Alzheimer's and bowel cancer."

About: East Of England Ambulance Service NHS Trust / Emergency ambulance Luton & Dunstable Hospital / Accident and emergency

(as a relative),

My 86 year old father who had been diagnosed with Alzheimer's suddenly stopped eating and within two weeks became incontinent and so weak that I could not get him out of bed. I was working full time and trying to care for him and could not get any help from social services. His G. P. refused to make a house call and the '111' service also refused to come out to him. I could see that he was dying, so in desperation my brother and I dialled a '999' ambulance.

The paramedics who came out were extremely professional, efficient, caring and respectful. The attention that my father received in A and E was also excellent with two amazing young nurses who were just finishing a twelve hour shift and two doctors providing the utmost care. My father was eventually moved to ward 14, a high dependency ward, where the nursing staff and doctors were incredible. They tried everything possible to help him and throughout the treatment, he was always kept clean and comfortable.

At the end, a young Portuguese nurse who had been a primary carer stayed with my father and held his hand while she was calling my brother and I to come to the hospital. She, in particular, was an absolute angel but I will always be grateful for the care that my father received from everyone at the Luton and Dunstable hospital.

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Response from Marian Burgess, Patient Experience Manager, East Of England Ambulance Service NHS Trust

Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email eoeasnt.feedback@nhs.net with the date and location we attended to so that we can track the staff involved.

Thank you again for your kind words of appreciation.

Kind regards

Marian Burgess

Patient Experience Team

East of England Ambulance Service.

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Response from Luton & Dunstable Hospital

We are very sorry to hear of the circumstances leading up to your father's admission to hospital.

We thank you for your kind words about the care your father received both in our Emergency Department and on Ward 14, we have passed these comments onto the staff who looked after your father, this will mean so much to them.

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