"Brilliant Doctors/Consultants at A&E, unhappy..."

About: Weston General Hospital

We arrived at the hospital last night after calling 111.

The operator advised us to take our child to A&E to get her checked as she couldn't put her chin to her chest and she had a rash.

On arrival at the hospital we went to reception to book in.

They found our daughters details on computer but they were all incorrect, the receptionist started to tell us all her details were wrong and she was registered at our current address, or our current doctors according to her system, she got the other person to look.

They kept telling us over and over again the details were wrong like it was our fault.

We tried to explain that both 111 and the doctors we were registered at both had our correct details, but they still said that our doctors must have our details wrong for their system to be incorrect.

At this time I had a very unwell and tired 7 year old.

I work in Customer Service, and I couldn't understand why this persons response wasn't, I'm sorry but our systems wrong, please let me take your details, but please could you check with your doctor to make sure their details are correct.

Why such a fuss about it neither myself or my husband were impressed.

Finally we were booked in and from then it all went smoothly, Triage was very quick and who was lovely.

We waited to see a Doctor for quite a while but we understand we have to wait to see someone in A&E as its a busy place.

The Doctor was brilliant and did a thorough exam of my daughter, they also got a consultant to give us extra reassurance which was brilliant.

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Response from Weston General Hospital


Thank you for your comments and we are pleased to hear you were happy with your daughter's care at what must have been a very worrying time for you. We will pass all your feedback on to the staff concerned, but if you would like to discuss this further, can we please ask you to contact our Patient Advice and Liaison Service (PALS) on 01934 647216 or by emailing wnt-tr.pals@nhs.net?

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