About: Worcestershire Royal Hospital

Absolutely disgusted with the care my auntie received she was extremely ill and they were more interested in freeing up the bed she was in and sending her home than they were on treating her or listening to what she was trying to say or relatives concerns regarding her being sent home! She was discharged and 2 weeks later and even more ill and emaciated and in a lot of pain was taken back via ambulance. When I stated how ill she was to a member of the surgical team I was told that if she was their mother they would make out she was dying too! All because my auntie is quiet and always smiles her pain was over looked needless to say 4 hours later she was on hdu!!! Poor communication and more worried about saving money in my opinion than treatment they dealt with the symptoms but not the problem...It took a second opinion and referral to another hospital for my auntie to receive the life saving treatment she needed

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Response from Worcestershire Royal Hospital

Thank you for taking the time to feedback to us. I would like to reassure you that we take seriously any issues our patients and families raise with us and it is so disappointing to read of your Aunties experience at Worcester Royal. I will share this with the management team for the department, but if you would like us to investigate this further please contact our Patient Services Department on 0300 123 1732 or email patientservices.dept@worcsacute.nhs.uk

I hope your Auntie is recovering well. Best Wishes.

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