"Eye Casualty Department"

About: Stoke Mandeville Hospital

My husband suddenly found himself blind in one eye and after a check with the opticians we were sent to the eye casualty department.

We had to wait four hours to be seen as there was an emergency in front of us (could have been us so were patient) but when eventually seen were treated with care and respect.

We have had to attend a further three times and again a fairly long wait but it is a casualty department, the treatment we received again was excellent.

We are now awaiting an appointment for next week which seems to be a long time coming hope they haven't forgotten us but will prompt the eye department.

My husband was found to have very high blood pressure while there and we were sent to the A&E department where we saw the duty Medical Registrar who examined my husband and wrote to our GP for further treatment again very thorough.

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Response from Buckinghamshire Healthcare NHS Trust

Dear Lyn

Thank you for your comments.

It is lovely to read that you feel your husband was treated with care and respect when he was seen as an emergency in the Eye Casualty Department at Stoke Mandeville Hospital.

It is the Trust's aim that patient receive high quality care with courtesy, compassion and respect and it is encouraging for staff to hear of how well they have worked together to give good care. I will ensure that your feedback is passed on to the areas involved.

If you need to discuss any further issues you have raised in your feedback please do not hesitate to contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email pals@buckshealthcare.nhs.uk

I would like to take this opportunity to wish your husband well and to thank you again for taking the time to write.

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