"I was cared for brilliantly and quickly"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance Weston General Hospital / Accident and emergency

(as the patient),

Being an idiot I fell off a utility room roof. The builder I was with drove me to the MIU in nearby Clevedon and then I was taken by ambulance with a suspected hip break to Weston General. Beds were stacked up in the corridor, but I was cared for brilliantly and quickly by both ambulance staff and A&E staff. Cannot speak highly enough of their politeness and care and the excellent x ray equipment, the thoroughness of their examination, including ultrasound.

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Response from Rebecca Rafiyah Findlay, Head of Communications, Weston Area Health NHS Trust

Hello NHS Admirer,

Thank you so much for your support and for taking the time to post your comments here. We're really pleased that you felt well cared for and looked after by the hospital and we'll send your comments to the Emergency Department and X-Ray teams. We wish you a speedy recovery and take care if you're up on a roof again!

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi NHS Admirer

Thank you for taking the time to share your story with us. I hope you are recovering well after your fall - that must have been quite a shock.

It is very rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

We would be happy to share your story with the ambulance staff that involved in your care, however to do so we will need some specific information. If you are happy to do so, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.


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