"I was brought to hospital by ambulance ..."

About: Darlington Memorial Hospital

(as the patient),

What I liked

I was brought to hospital by ambulance on 1 Dec having dislocated my ankle and badly broken my leg following a fall at work. I was impressed with the standard of care I was afforded, from initial contact with the Ambulance staff right through to my discharge four days later. Without exception, every member of staff I encountered was pleasant and sociable (both medical and support staff). The standard of food was quite reasonable and there was a decent menu. I was updated at every stage of my treatment. If this standard of care continued into Out Patient Treatement, I shall be very satisfied with my overall experience.

What could be improved

Staff frequently appeared overworked and frequently didn't appear to have adequate rest periods.

Anything else?

Special thanks to the staff on Ward 31 (Orthopaedic) - you were all fantastic.

Story from NHS Choices

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Response from Darlington Memorial Hospital

Thank you for providing feedback from your visit to Darlington Memorial Hospital in 2009. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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