"Well done"

About: University Hospital Of North Durham

I would just like to say well done to you all.

My daughter gave birth three weeks ago.

I don't know who is responsible for recruiting staff, but these midwives were Tops.

Polite, caring, hard working, respectful, etc etc. One took a lot of stress out of the situation and had a calming influence, and was so kind.

Another midwife was lovely and bent over backwards and nothing was too much trouble, even though they had worked all through the night and must have been so tired.

People say the NHS is rubbish, not what it was, however, these people have now made me believe in the NHS again, and made me realise how wonderful the NHS can be.

They all worked together, wonderful team work. and I hope you are listening Durham, these people are fantastic staff members and I hope my comments have been noted and they are told that someone has taken the time to write a review about their fantastic care, and they are praised, because many NHS staff are forgotten about, and all three deserve praise.

Story from NHS Choices

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Response from University Hospital Of North Durham

Thank you for providing feedback on your daughter's recent experience of the Maternity Service at the University Hospital of North Durham.

I am very pleased to hear that both of you had a positive experience and that you are happy with the care she received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your very kind comments has been shared with the Matron for the service to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful