"Inconsistent"

I have been seen in the eye clinic for over a year at regular intervals and have never seen the same member of medical staff twice. The attitude has been laissez-faire despite it being about my vision. Whilst individual medical staff have adhered to policy and introduced themselves by name it has not been clear what grade they are. The lack of consistency in staff has led to repetition in giving a history and a number of different explanations of my condition resulting in my feeling an overall lack of confidence. After the first 5 consultations I left a complaint in the box at reception with contact details but did not hear back from the hospital. As an NHS employee myself I have felt very disappointed by the service offered in the ophthalmology department .