"Blood tests are a fiasco"

About: West Middlesex University Hospital

The website says the clinic closes at 5. Today I arrived at 4.30 to find a sign saying that the department was closed. There were 4 patients waiting. A rather upset patient arrived having gone back to her clinic for help. I was feeling too unwell to try and get my blood test done.

I have been attending this clinic for many years, the staff are pleasant but I think they are shabbily treated. Usually arriving later in the day avoids the over 1 hour wait. I will now try for early morning, not the best time of day for me.

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Response from West Middlesex University Hospital

Thank you for taking the time to provide us with your feedback and I am sorry to hear about your experience. We are aware of ongoing issues within the Phlebotomy department and are working hard to resolve them to ensure our patients receive the very best care and treatment. If you would like to contact pals.service@wmuh.nhs.uk to provide more details, we can look in to this further.

Kind regards,

Sarah Davenport

Phlebotomy Team Leader

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