"unacceptable care"

About: Royal Blackburn Hospital

(as a relative),

my husband was admitted, stayed 9 weeks

was moved between 5 wards different drs, each different ideas, unsucessful canular senior nurse said get dr to do it, she tried again had to stop her, raising bed to husband shouting canular coming out carried on canular came out, taking bloods, no gloves, putting on catheter sheath no gloves twice to my knowledge, bed pan requested 20 mins wait too late soiled bed twice to my knowledge, nurse no gloves/pinny infection no handwash between patients, no modesty, reference to what she could see when patient bent over after having used bedpan, totally unacceptable, left with no clothes on feeling very cold

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Response from Helen Ritchie, Senior Patient Experience Facilitator, East Lancashire Hospitals NHS Trust

I am very sorry for your experience of your husbands care described above and I would very much appreciate it if you could contact me with some more information so that I can arrange for your comments to be investigated further. You can contact me Helen Ritchie on 01254 734471 or you can email me at Helen.ritchie@elht.nhs.uk.

Thank you

Helen Ritchie, Senior Patient Experience Facilitator

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