"Interaction with doctor"

About: BMI the Edgbaston Hospital

I saw the doctor for approx. 5 minutes and the appointment only lasted that long because I had the temerity to ask questions. The doctor's manner was abrupt and I was made to feel like I was being a nuisance for asking for more information.

The doctor's responses were vague and dismissive. On the plus side the staff on reception were helpful, warm and welcoming.

Story from NHS Choices

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Response from BMI the Edgbaston Hospital

Thank you for taking the time to post your feedback regarding your experience with one of our Orthopaedic Consultants at BMI Edgbaston Hospital.

I am sorry you feel you were not given the time required for your consultation. Your feedback is important to us and to allow us to address this and offer you further support with your treatment, I would ask you to contact me at the Hospital on 0121 452 2817 to discuss this further.

I look forward to hearing from you soon.

Clare Austin, Executive Director

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful