"hand washing facilities and cleanliness"

About: Churchill Hospital

Visited the radiotherapy department with a friend - the patient.

Saturday at 1230.

Pleasantly quiet compared to a week day 1. could not find hand washing - alcogel dispensers - either near the door closest to the car park, indeed did not see any! Seems unlikely - either they were not obvious or they were not there? 2. 1230 on a quiet Saturday - sitting in the waiting room and saddened to see actual dust and small bits of rubbish on the floor, particularly in the corners. Not good!

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Response from Churchill Hospital

Thank you for your comments regarding your recent visit to the Radiotherapy Department.

I am very sorry that your experience was not at the high standard that we expect to provide.

Please be assured that your feedback will be passed onto the Service Managers responsible for Oncology. We would welcome the opportunity to investigate the issues you have raised and provide you with a response.

If you would like us to do this, please do not hesitate to contact the Complaints Department on 01865 221728 or email us at complaints@ouh.nhs.uk, and a co-ordinator will be happy to discuss the complaint process with you.

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