"Eye A&E - Excellent"

About: City Hospital (Birmingham)

I recently visited the Eye A&E with flashing lights and a mass of new floaters.

I have a posterior vitreous detachment in the other eye and hoped this was also just a pvd, but I knew from what I'd been told before that with these symptoms I should check to see whether it was retinal damage.

They were friendly, kind, efficient.

They were patient and understanding about my mobility problems, hearing impairment, and anxiety.

I'd have liked to have seen more large signs within the department because my eyesight's not terribly good, and like so many places these days, they seem to assume that if your sight's not good, black on yellow is a good combination (I struggle to see black on yellow) but they were very kind about pointing me in the right direction and with modern hospitals you probably have to pay contractors a fortune for signage suitable for people with poor sight.

A word of warning - the Eye A&E isn't near the main A&E and if you phone, you'll just be told it's 'round the back'.

I couldn't find any signs as I walked round the building.

It's in a separate building and quite a walk over the campus with no indication as to the way.

It's best if you go back onto the main road and down the next side road.

But it's worth hunting for the department because I believe that the Eye A&E is the place to go if you need urgent diagnosis and help you can trust.

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Response from City Hospital

Thanks for your feedback and great the care once you got into BMEC was excellent.

There are a lot of signs.

We will keep on reviewing whether there are gaps either from the western road entrance (the side road as you say) or through the main city spine.

From what you say the latter was your issue.

The use of black on yellow is not an assumption but professional advice on sight-related impairments.

I suspect where we need to improve is that we sign people to BMEC or the eye hospital, which eye A&E is in.

But many less familiar users are looking out for eye A&E.

As we change the city site in the next year or so we will do more work on signage, so thanks again for the feedback.

Toby Lewis, Chief Executive

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