"My stress levels were reduced"

About: Royal Surrey County Hospital

I was dreading have the procedure and extremely stressed. I thought I would be waiting for hours. I was seen very punctually and given good information about what would happen. There was no waiting or delay after my first contact with a nurse, the procedure went ahead immediately so I didn't have time to get nervous.

Afterwards I was cared for in a friendly and professional way and given more appropriate information before being allowed home.

Thank you to the matron and their team

Story from NHS Choices

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Response from Royal Surrey County Hospital

Thank you for taking the time to send your comments. It can be very daunting coming into hospital for any procedure and I am delighted that our team managed to put you at ease. I hope that you are now recovering well at home. I will pass your feedback onto the matron and her team, who I know will be delighted to receive them.

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