"Best Hospital ever!"

About: Queen Elizabeth Hospital (Birmingham)

I was recently in the QE (Ward 726) for emergency treatment for Pancreatitis and ended up staying 4 weeks. The nurses (both civilian and military) were second to none!. They were all ... without exception....kind, attentive, dedicated, extremely efficient, smiling individuals who cared for me just like I was loved member of their own family! Nothing was ever too much trouble and they took me by the hand and guided me through my embarrassment and my dreadful emotionally charged painful illness.They shared all my high and very low moments and were prepared to sit with me, holding my hand, and, talking me through every step of my treatment.

I had been in a hospital just before this with the same illness and I often felt abandoned and extremely alone but I never felt like this in the QE. My faith in the NHS has been restored by these wonderful people. I thank god every day for their dedication to all their patients and patience with visitors when they needed reassurance. Words alone cannot express my gratitude to them for being there for me every second of my journey....for without them I doubt if I would have made it into 2016! The only problem I had was with doctors and consultants who didn't have the time or care enough to sit with the patients and explain what was happening to them.

Saw some doctor's (not all) who didnt know how to speak to people who were in pain and being told that there was nothing that could be done to help them.

Some doctors, not all, need to be given lessons in humanity! To be honest I gave 5 stars to the QE purely because the dedication and caring of every junior doctor, nurse, care assistant and housekeeper went way beyond my expectations.

Story from NHS Choices

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Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about your recent experience on Ward 726 at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that nursing staff, both civilian and military were kind and attentive towards you and that their dedication reassured you at what must have been a very distressing time. Your comments have been shared with the team who cared for you; they really value your feedback.

We are very sorry to hear that some of our doctors did not communicate well, your comments have been shared with the senior managers responsible for the speciality that treated you. They are keen to speak to you directly to understand more about what went wrong. If you are happy to do this please make contact via the Patient Advice and Liaison Service (PALS). PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

In addition to this; the Trust’s Communications Skills Group is currently reviewing the training offered to medical staff at all levels to ensure that doctors are equipped with the skills to communicate effectively with patients and their families. The group includes consultant staff and a representative from medical education to ensure the updated training and support agreed can be implemented effectively. The group also includes management staff responsible for all types of feedback received by the Trust, so that the training reflects the issues highlighted in feedback such as yours as well as complaints, patient surveys and the like.

Thank you again for sharing your experience with us as this is enables us to take action to improve.

For further information on ways to feed back please visit the hospital webpage www.uhb.nhs.uk/yourviews

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