"treatment in A and E and fracture clinic"

About: East Surrey Hospital / Trauma and orthopaedics

(as the patient),

Having dislocated my toe falling down the stairs I visited A and E on the way back from Gatwick airport, I was seen quite quickly by the triage nurse then had to wait for a while to be seen by the nurse my foot was xrayed then strapped. All in this took about an hour and a half so I was quite pleased.

Then my follow up appointment in the fracture clinic was 4 days later I was seen very quickly and was in and out by the time my husband had parked the car. I have no complaints about the treatment I received.

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Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear Shirley,

Thank you for reviewing the service your received from both our emergency department and our fracture clinic. I will make sure that your feedback is passed on to both departments.

I hope you are recovering well at home.

With best wishes,

Cathy White

Patient experience team

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