"Out of Hours Dental Care Disorganised and..."

About: Darlington Memorial Hospital

Booked an appointment to see out of hours dentist. Arrived to a locked outpatients department; finally manage to get in but no one on reception. Was told eventually to go to oral surgery dept. Dental nurse on duty didn't seem to know who was expected, who had appointments. Dentist seemed to be telling people to take painkillers and to wait to see their dentists. What is the point of this out of hours service? except to collect £18 from whoever attends. A lot of people seemed in a lot of pain and were fobbed of with paracetamol or vague advice.

Story from NHS Choices

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit to Darlington Memorial Hospital and in particular the Out of Hours Dental Service.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Service Manager on your behalf.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful