"very unhappy"

About: Royal Stoke University Hospital

Currently a patient in this hospital. Been here since Christmas night. Every day I've been promised surgery, Every day it's been cancelled. It's now New year's day and I'm still here waiting. First blood tests went missing, then a scan wasn't booked. The nurses don't seem to know what's going on because the doctors don't tell them anything! Really not the way to treat patients!

Story from NHS Choices

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Response from University Hospitals of North Midlands

Dear 'Anonymous'

Thank you for taking the time to provide us with feedback about your experience of University Hospitals of North Midlands.

If you would like to contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the issues that you have raised further. The PALS Team can be contacted on 01782 676450 or 01782 676455 or by emailing patient.advice@uhns.nhs.uk.

Thank you and best wishes